What Do I Do If My Listing Is Suspended?

A suspended listing is not visible to homeowners in search results. Here's why listings get suspended and how to resolve it.

Common Reasons for Suspension

Most suspensions fall into one of three categories:

Billing issues — if your payment method fails and we can't reach you, your listing may be suspended after the grace period. This is the most common reason.

Homeowner reports — if we receive credible reports from homeowners about misleading service descriptions, failure to honor advertised offers, or unprofessional conduct, we may suspend the listing while we investigate.

Policy violations — submitting false license numbers, using fabricated testimonials, or misrepresenting your business category can result in permanent suspension.

If It's a Billing Issue

Log in to your dashboard, navigate to Billing & Plan, and update your payment method in the Stripe billing portal. Once your payment processes, your listing will be reactivated promptly.

If It's a Homeowner Complaint

We'll contact you before suspending a listing due to a complaint in most cases. If you received a suspension notice, reply to the email with your explanation of the situation. We take complaints seriously but also recognize that misunderstandings happen. We'll review the situation and reinstate your listing if the complaint doesn't hold up.

If You Believe It's an Error

Contact us at hello@lynkserv.com immediately. Include your business name, the email address on your account, and a brief description of the situation. We aim to respond to suspension inquiries within one business day.